7-Day Returns
Return items within 7 days of delivery
Quality Guarantee
100% refund for damaged or defective items
Easy Process
Simple online return process
Return Conditions
✅ Returnable Items
- • Unopened packaged foods
- • Household items in original packaging
- • Personal care products (sealed)
- • Damaged or defective items
- • Wrong items delivered
❌ Non-Returnable Items
- • Opened food items
- • Used personal care products
- • Items without original packaging
- • Perishable goods (fruits, vegetables)
- • Custom or personalized items
How to Return Items
1
Contact Support
Call us at +977-9800000000 or email support@epasalonline.com within 7 days
2
Return Authorization
We'll provide a return authorization number and pickup details
3
Package Items
Pack items in original packaging with return authorization number
4
Pickup & Refund
We'll arrange pickup and process your refund within 3-5 business days
Refund Information
Cash on Delivery: Refund via bank transfer or mobile wallet
eSewa: Refund to original eSewa account within 3-5 days
Damaged items: Full refund including delivery charges
Change of mind: Refund minus return pickup fee (NPR 50)