Option 1 — in the app (fastest)
- Open the ePasal app or website and log in.
- Go to Profile.
- Tap Delete my account and confirm.
If you signed in a long time ago you may be asked to log out and log in again first, for your security.
Option 2 — ask us to do it
If you can't open the app, email hello@epasalonline.com with the subject Delete my ePasal account and include the mobile number on the account. We'll confirm it's really you before deleting anything (for example by sending a code to that number), and we aim to complete the request within 30 days.
What is deleted
- Your login (your phone-number sign-in).
- Your profile: name and profile photo.
- Your saved addresses.
- Your notification token, so we stop sending you notifications.
What we may keep
Records of past orders — which include the delivery details you entered for that order — and reviews you wrote may be kept for accounting, tax, dispute-resolution and fraud-prevention purposes, and are deleted or anonymised when no longer needed. If you want these removed or anonymised as well, say so in your email and we'll review your request.
Shops, restaurants, riders and sellers
To close a partner account and remove the documents you uploaded for verification, email us from the contact details on your application and we'll process it.
More about how we handle your data is in our Privacy Policy.