✉️ Email
Include your registered phone number and, for an order, the order number.
📍 Location
S.K. Online Platform Epasal Pvt. Ltd
Nepal
Common questions
How long does delivery take?
Groceries and food are aimed at around 30 minutes where we currently operate, though busy periods, weather and distance can make it longer. You can follow your order live in the app. Marketplace orders are shipped by the seller's courier, so delivery takes longer and depends on where you are in Nepal.
How do I pay?
Cash on delivery is available on all orders. Online payment options are being added and will appear at checkout when they are ready.
Can I cancel an order?
You can cancel from the Orders section while the shop has not yet started packing it. Once an order is packed or on its way it can no longer be cancelled in the app — contact us and we'll do our best to help.
Something was wrong with my order.
Email us as soon as possible after delivery with your order number and, if you can, a photo. We'll work with the shop or seller to make it right.
Where is my marketplace parcel?
Open Orders in the app. Once the seller ships your parcel you'll see the courier name and tracking number there — you can use that number on the courier's own website or app for live updates.
I didn't receive my OTP code.
Check that the phone number is correct and has signal, wait a minute, then tap "Resend". If it still doesn't arrive, email us with your phone number.
How do I delete my account?
In the app go to Profile → Delete my account, or follow the steps on our account deletion page.
Work with ePasal
Own a shop or restaurant, want to ride with us, or sell products across Nepal? Marketplace sellers can sign up directly in the seller app. For everything else, email hello@epasalonline.com and tell us a little about your business.