Privacy Policy
How we collect, use, and protect your information
Last updated: April 11, 2026
This Privacy Policy describes how TechyLads Pvt. Ltd. ("we", "us", or "our") collects, uses, and shares information about you when you use the ePasal mobile application and website (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
If you have any questions about this policy, please contact us at info@techylads.net.
1. Information We Collect
Account Information: When you register, we collect your name, email address, phone number, and password.
Location Data: With your permission, we collect precise location data to provide delivery services and show nearby stores. You can disable location access at any time through your device settings.
Order Information: We collect details about the products you purchase, delivery addresses, and payment method types (we do not store full payment card details).
Device Information: We may collect device identifiers, operating system version, and push notification tokens to send you order updates and promotional notifications.
Usage Data: We collect information about how you interact with our app, such as pages viewed, features used, and time spent, to improve our Service.
2. How We Use Your Information
- To process and fulfill your orders and arrange delivery
- To send order confirmations, updates, and delivery notifications
- To provide customer support and respond to inquiries
- To personalize your experience and show relevant products
- To send promotional offers and app updates (you may opt out at any time)
- To improve, maintain, and operate our Service
- To detect and prevent fraud or unauthorized activity
- To comply with applicable laws and regulations
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery Partners: Your name, phone number, and delivery address are shared with delivery riders to fulfill your orders.
- Payment Processors: Payment information is handled by third-party providers (such as eSewa) under their own privacy policies.
- Service Providers: We use third-party services such as Firebase (Google) for push notifications and analytics, under strict data processing agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption, access controls, and secure HTTPS connections to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access & Correction: You can view and update your account information at any time through the app.
- Delete Account: You may request deletion of your account and personal data by contacting us at info@techylads.net.
- Notifications: You can opt out of promotional notifications through your device notification settings or account preferences.
- Location: You can disable location access through your device settings, though this may limit delivery functionality.
6. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@techylads.net.
7. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice within the app. Continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us: